Question 1

Where do you ship?

Accepted Answer

I currently ship worldwide.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Shipping is free on all orders.

Question 3

How long does shipping take?

Accepted Answer

Orders typically ship within 7–10 business days. Once your order ships, you’ll receive tracking information.

Question 4

Which carrier do you use?

Accepted Answer

I usually ship with USPS (or the most reliable, cost-effective option available for your location).

Question 5

How will my artwork be packaged?

Accepted Answer

All artwork is packed carefully and shipped in a sturdy cardboard box to help protect it during transit.

Question 6

Do you ship framed work?

Accepted Answer

Yes, I ship framed work as well as unframed originals and prints.

Question 7

Do you offer digital products?

Accepted Answer

Not at the moment, but I’m exploring digital options for the future.

Question 8

Will I have to pay customs fees or import taxes?

Accepted Answer

If you’re ordering outside the United States, customs duties and import taxes are the buyer’s responsibility. These fees vary by country and are not included in the purchase price.

Question 9

Will international shipping take longer?

Accepted Answer

Sometimes, yes. International delivery times can vary depending on customs processing and local carriers.

Question 10

What if my artwork arrives damaged?

Accepted Answer

If your artwork arrives damaged, I will provide a full refund. Please email me within 48 hours of delivery with photos of the packaging and the artwork so I can help quickly.

Question 11

Do you accept returns or exchanges?

Accepted Answer

Yes. I accept returns within 14 days of delivery. The artwork must be returned in its original condition and packaging.

Question 12

Are commissions or custom pieces returnable?

Accepted Answer

No. Custom/commissioned artwork is final sale and cannot be returned.

Question 13

Questions about shipping?

Accepted Answer

If you have any questions before ordering, feel free to reach out and I’ll help. marcdgarrison@gmail.com

FAQs